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Author Topic: Galaxy S - a disaster?  (Read 16249 times)
Casz
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« Reply #15 on: October 14, 2010, 05:23:03 PM »

Take it to a service center if you can't get Kies to work. They should be able to update your firmware for you. Even it you take it to a 3rd party center if all they do is update it with Kies for you it shouldn't void the warranty but to be on the safe side I would say I did it myself.

And on a more positive note - Kies does seem to be stabilizing and working better. The pleas for help have decreased and I even took my laptop in for service and Kies STILL WORKED when I got it back.
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« Reply #16 on: October 14, 2010, 11:39:34 PM »

Take it to a service center if you can't get Kies to work. They should be able to update your firmware for you. Even it you take it to a 3rd party center if all they do is update it with Kies for you it shouldn't void the warranty but to be on the safe side I would say I did it myself.

And on a more positive note - Kies does seem to be stabilizing and working better. The pleas for help have decreased and I even took my laptop in for service and Kies STILL WORKED when I got it back.

I would rather give my phone back and get another one. Simply because Samsung should not get away with this. My Kies still cant update my phone. And also they postpone the major froyo update even further...
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Casz
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« Reply #17 on: October 15, 2010, 07:33:52 AM »

That's certainly your call. Every device has its fans and detractors and there are many to choose from. If you're going to make a change, why not wait and look at WP 7?

Froyo is starting to be available, I would rather they make it as good as possible than release early and sometimes I would rather someone else so the tech work since I get hassled with it all day.
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« Reply #18 on: October 19, 2010, 08:40:37 AM »

Please... I hope that the developers at Samsung understand this, to make a phone dependant of another system is only expensive and make the risk of problem potential higher.  I understand that there is a need for a  client to sync information to and from the phone. But there in fact no need to make the phone dependant of a external operation system. There are several other ways to load a firmware image to the phone, Wifi, 3G, SD memory card, Bluetooth.

In my perspective, I don't want to use windows because I don't see any point of it, there are several other valid operation systems and windows has nothing to do with my phone. 

Is there anyone that has a tip how I can load Andriod 2.2 to my phone without using Windows? I currently use Ubuntu 10.10.

A note that can be worth mention is that I have tried to install Kies to my virtual instance (Virtual Box) of Win7 but it will not work. I suspect that the Samsung drivers need a native USB port.

//Froling.
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Casz
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« Reply #19 on: October 19, 2010, 05:04:49 PM »

If you don't want to use Kies, try Odin 3. You can complain about Windows but it is the OS in use by the majority of home PC users. I suggest you up your tech knowledge by cruising on XDA. It has tons of info and seems to be more n00b friendly than it was when I joined it a couple years ago. I don't cook or root and there's still lots of info there for people like me.
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« Reply #20 on: October 21, 2010, 03:06:00 PM »

I agree with the OP'er 100%. In Australia the Galaxy S is marketed as a smartphone but it takes me 5 minutes to receive and open one Exchange email WTF?
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« Reply #21 on: October 22, 2010, 05:04:45 AM »

Is it me, or is it just that Galaxay S and Kies (and Samsung) is disaster altogether:

If these are the choices, then it is you or your expectations.

5 million sales with a relatively high satisfaction rating is hardly a disaster, though admittedly there are limitation with the phone and support from Samsung.

Quote
1. Phone's basic applications lacks a lot of functionality needed for business people

Can you be more specific about what it lacks?

It is marketed as a social/entertainment device and yet it still has many business-like functions...

It has fully integrated communication, organisation and collaboration tools from Google which I have found far more effective than anything from crApple or Micro$oft.
It can be hooked direct to big screens/projectors for presentations.
It can wirelessly "tether" laptops to 2G/3G


Quote
2. Kies (this includes the latest version 1.5.3.10093_31.1) i) it craches on install; ii) screws up many peoples PC's, including mine, if you can get it installed; iii) is very unstable (most often does not connect to the phone); iv) the functionality of the sync with outlook is very bad (you have very little control; the way it handles memos, sms, mails etc. is not flexible and user friendly, etc.

Kies apparently crashes on some systems, though I have yet to come across this, after installing on several systems.  No issues with connections or functionality (though I do not use outlook/exchange - which typically has connection issues, is inflexible and user unfriendly).

Testing for Windows is extremely difficult, there are so many hardware and software combinations out there that no amount of testing can be exhaustive.  There are always going to be certain installations that demand a little more attention than most.  It seems you are one of the unfortunate ones on this occasion, perhaps consider yourself lucky you have not suffered such limitations before now, you almost certainly will again in the future with a different manufacturer, device or software.

Quote
3. The firmware update that came out 30. Sept 10 cannot be installed on my phone. With Kies installed and the phone connected (took only 3 hrs.), the updater crashes two different places, but fails EVERY time.

As a business user, perhaps talk to your internal support department, or take the phone back to the provider for an update.  Business users should not be wasting 3 hours on simple technical matters such as these.

Quote
5. The Web-site does not have event the most rudimentary and necessary information (such as what has been adressed in the release), there is no patch or update history, etc.

4. Support is totally useless: i) they have no solutions to any problems - the only answer is "hard re-set" and try again; ii) they do not know what fix'es comming or when they come. They don't know which problems are recognized by support and worked on, etc.

Here I am inclined to agree with you.  My experience of Samsung support has rarely been satisfactory.  They are slow to respond and often respond with useless or incorrect  information or simply pass the buck to another department.

Perhaps this is why they do not market the device to business users?

Quote
In short, I will never buy a Samsung product again (and not a Galaxy Tab -which I was acutally waiting for). It is ismply too BAD.

Technologically, Samsung are quite leading edge at the moment.  However, business users who depend on certain features or specifications ought to be using established products with good support.  Android is an infant technology, under constant development, and Samsung do not have a history in smartphones that should encourage business users to adopt - YET.  It is up to them how they deal with customers to see whether they can ever meet such high demands and expectations.

Perhaps, as others have suggested, you might have been wiser to adopt an established business product.  I wonder what your reasons were for wanting the Galaxy S or Tab over products from established markets for business? 

I have been using tablets for years (Acer and Toshiba) and still find them very limited for business use, though they have some advantages in some situations.  I wouldn't go near any of the latest 'Pads' or 'Tabs' for serious business use, unless you are in the fashion industry and just need to look 'cool' with your latest gadget paperweights.
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« Reply #22 on: October 22, 2010, 05:08:57 AM »

Wow. How long have you worked for Samsung?
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chucklz
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« Reply #23 on: October 22, 2010, 05:33:31 AM »

Wow. How long have you worked for Samsung?

lol, I actually work for one of their competitors, testing smartphones!

Forums are littered with the hundreds of vociferous users who have problems (including myself).  We tend to ignore or conveniently forget the millions who are enjoying the products without complaint!

I have issues with Samsung, but I raise them with the hope that the products will improve in time, not to demand fixes to my own lack of judgement.

I want fixes and I want them now, but I don't expect them, and actually prefer to wait until they are actually fixes, not just compounding problems.

I certainly don't want them to turn the Galaxy S into a business oriented device until the technology is proven and support established.  By then there will be much better bleeding edge hardware and software for us to 'play' and innovate with.
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« Reply #24 on: October 22, 2010, 05:38:48 AM »

Funnily enough, before Froyo, my SGS was the slowest, crappiest phone I had ever owned. But Exchange ema which I use heavily was great.

Now I have Froyo, my phone flies and I love it. But now Exchange email is painfully slow, today it took 15 minutes to get one email ad reply to it!
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Juno Reactor
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« Reply #25 on: October 23, 2010, 12:36:00 AM »

Is it me, or is it just that Galaxay S and Kies (and Samsung) is disaster altogether:
1. Phone's basic applications lacks a lot of functionality needed for business people
2. Kies (this includes the latest version 1.5.3.10093_31.1) i) it craches on install; ii) screws up many peoples PC's, including mine, if you can get it installed; iii) is very unstable (most often does not connect to the phone); iv) the functionality of the sync with outlook is very bad (you have very little control; the way it handles memos, sms, mails etc. is not flexible and user friendly, etc.
3. The firmware update that came out 30. Sept 10 cannot be installed on my phone. With Kies installed and the phone connected (took only 3 hrs.), the updater crashes two different places, but fails EVERY time.
5. The Web-site does not have event the most rudimentary and necessary information (such as what has been adressed in the release), there is no patch or update history, etc.
4. Support is totally useless: i) they have no solutions to any problems - the only answer is "hard re-set" and try again; ii) they do not know what fix'es comming or when they come. They don't know which problems are recognized by support and worked on, etc.

In short, I will never buy a Samsung product again (and not a Galaxy Tab -which I was acutally waiting for). It is ismply too BAD.
1. If you need more functionality, it's probably better for you to get an iphone4.  Apple offers 200,000 apps compared to 50k android apps.
2. The reason why Samsung is not really pushing forward to install "Kies" is because it's beta version.  It's very unstable and still undergoing with many tests and upgrades.  I wouldn't really use it until full version comes out. 
4. I don't think smartphones are for everyone.  People should have at least little bit of knowledge about how to deal with specific apps, problems and what not.  If one of installed program is causing a problem, then people would instantly ask for assistant because they can't come up with solutions.....sad thing is, on many occasions, they think it's the phone....not the program.  Just imagine tech supports have to deal with this BS everyday.  In addition, all smartphones have too much details with functionality.  I haven't met any helpful assistant myself (not just Samsung but HTC and Blackberry too).  Besides, when it comes to functionality and solutions....I just deal with it myself. 
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Casz
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« Reply #26 on: October 23, 2010, 12:58:15 AM »

...
4. I don't think smartphones are for everyone.  People should have at least little bit of knowledge about how to deal with specific apps, problems and what not.  ...

^^^this^^^^

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« Reply #27 on: November 01, 2010, 10:26:18 PM »

Hi all,

I've been reading this thread and it seems its quite active, so instead of putting up a new topic, I decided to post here (hope its alright).

I need some advice/help. I have a Samsung Galaxy S GT-I9000. I've never connected to Kies (having same probs) and I believe no updates have been done since purchase (4 monhts now).

I love the phone but it seems pretty slow and laggy. Also tried a side by side comparison of 'Angry Birds' with an Iphone 3 and the IP3 was faster.

Is there something wrong with my phone ?

Also, if I don't use Kies (want to but can't) what are the disadvantages (e.g. updates & etc)

Would appreciate any help so I don't turn to the darkside (iPhones not that their bad).
Link to other threads for me to read would help to.
Thanks again.
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« Reply #28 on: November 01, 2010, 10:55:56 PM »

Hi all,

I've been reading this thread and it seems its quite active, so instead of putting up a new topic, I decided to post here (hope its alright).


Hi Riot,

Yes, it's alright  Smile

I need some advice/help. I have a Samsung Galaxy S GT-I9000. I've never connected to Kies (having same probs) and I believe no updates have been done since purchase (4 monhts now).


What problem do you have? Have you tried the solutions that can be found Here?

What is your version now?

I love the phone but it seems pretty slow and laggy. Also tried a side by side comparison of 'Angry Birds' with an Iphone 3 and the IP3 was faster.

Is there something wrong with my phone ?


No, nothing is wrong with your phone. It's the I/O filing system that Samsung had used for this devices, that cause the lag. Hopefully it'll get fixed with the Froyo update.
Another situation might be a lot of apps are running in the background.
First, try installing Advance Task Killer, use it to close (fully) all running apps. Look for it in the Market, it's free.

If you're still not satisfied with the speed after using ATK, you might want to Root and Lag-Fix your Galaxy.

Just remember you'll have to un-Root and un-LagFix it before updating the firmware.

Also, if I don't use Kies (want to but can't) what are the disadvantages (e.g. updates & etc)


You can't update the firmware yourself, but you can bring it to any Samsung Service Center and let them do it for you.
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Riot
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« Reply #29 on: November 02, 2010, 12:36:46 AM »

Hi Omnian,

Kies prob
After installed and USB connected - PC Kies says detecting device and Galaxy Phone says installing MTB. I've left it for 3 hours to no avail. I've read the link you provided, tried almost all the recomendations but it still doesnt work for me. I'm using W7 64bit with the latest Kies got from one of the links here too, with my phone on Eclair 2.1 update1.

Lag
I have ATK, and basically use it before launching other apps. I'll look into the Root and Lag Fix solutions. Thanks  Big Smile

As for the updates, well, I live in Malaysia, not sure whether the Samsung service centers here provide the service but will surely check.

Thanks again for all the assistance.
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