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Author Topic: Pictures and MMS  (Read 7144 times)
cathymc300
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« on: July 20, 2012, 10:05:26 AM »

I just got rid of my iPhone and got the Samsung Galaxy S III and a lot of my friends are no longer getting my pictures to be able to come into their phone.  When I send a picture it sends it as MMS in a video format it seems and they cannot open it.  Is there anything I can do to help this just be a picture and not a video?  otherwise this is not acceptable that my friends can't open my pictures.

Thanks.

cat
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Akhtar
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« Reply #1 on: July 20, 2012, 06:55:57 PM »

This one is interesting to see what the outcome will be...

I've noticed that pictures aren't received which ever way you do it. The Galaxy's picture format is JPEG and should be accepted but maybe it has something to with Apple's picture formatting?

I'll be back when I find out more  Wink Wink
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cathymc300
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« Reply #2 on: July 22, 2012, 11:52:19 AM »

Well the more interesting part is he was receiving some and not others - and was receiving all of my MMS - well now he is not receiving SMS texts at all - nothing is coming through - it shows on his text log - and shows the first line as preview of text but when he opens it - it is all blank nothing shows up at all.  I don't know what else to do - this is not gonna work if i can't text him and others.  He has a blackberry phone - and he can still receive from my iphone and never had a problem with pics from there.  I had the iphone but went to the Galaxy - so he never had problems before and jpegs should be able to be opened.  He has a blackberry not a iphone so apple is out of the picture.

Please help - i do not want to trade my phone in.
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Akhtar
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« Reply #3 on: July 22, 2012, 01:01:25 PM »

How many pictures are you sending via each message?

Sent from my GT-I9000 using Tapatalk 2
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cathymc300
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« Reply #4 on: July 22, 2012, 03:54:44 PM »

here it is - he was able to receive regular SMS texts Wednesday when I got my phone - then Wednesday night i sent a long text that automatically sent it as a MMS - he never received that one and has not received any SMS text since then - I tried to send a picture during that time and they never went through 1 at a time - my name and preview of text shows up in his log but when he opens the text to read the entire text nothing is there it is blank and even the old texts in the conversation cannot be seen

he today sent me a pic and it was fine - but pics coming in and going out seem like video - they have a play button and all
« Last Edit: July 22, 2012, 03:57:46 PM by cathymc300 » Best Screen Protector
Robr59
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« Reply #5 on: July 29, 2012, 10:23:30 AM »

I had the same problem and figured out that you must enable Mobile Data to send and receive pictures via text.
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cathymc300
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« Reply #6 on: July 29, 2012, 07:34:13 PM »

What do you mean mobile data?  Friday I could not receive a MMS picture from a Verizon customer with the iPhone and never had a problem with his pics before.  So now it is an iPhone and a blackberry phone.  I am coming up on my 14 days and can't seem to figure out what to do and if I am going to have problems with this I need to trade the phone in.  Tech support could not help me.

thanks.

Cathy
« Last Edit: July 29, 2012, 07:39:03 PM by cathymc300 » Best Screen Protector
Akhtar
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« Reply #7 on: July 30, 2012, 01:37:01 AM »

How many days so you exactly have left? If you were able to send MMS but are now unable, something must've have changed.

I have two options:

- Install the Whatsapp app on all devices concerned and try sending pictures via that.
- Failing that, backup and do a full factory restore (in RECOVERY mode)

Sent from my GT-I9000 using Tapatalk 2
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cathymc300
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« Reply #8 on: July 31, 2012, 09:36:16 AM »

Tomorrow is day 14 - i have to go into what'sapp just to send a picture to the blackberry phone - everyone else is getting my mms - but friday i could not open a picture from a iPhone and never had that problem before - this is kind of crazy never had a problem like this before.
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« Reply #9 on: July 31, 2012, 02:22:57 PM »

I had the same problem and figured out that you must enable Mobile Data to send and receive pictures via text.


What do you mean mobile data?  Friday I could not receive a MMS picture from a Verizon customer with the iPhone and never had a problem with his pics before.  So now it is an iPhone and a blackberry phone.  I am coming up on my 14 days and can't seem to figure out what to do and if I am going to have problems with this I need to trade the phone in.  Tech support could not help me.

thanks.

Cathy

MMS messages are sent and received via Mobile Data. The same service is used by your browser but the setting for each do differ (sometimes).

If your MMS settings aren't set correctly, the outcomes can be MMS messages not being sent, being sent but not received or my favourite, messages getting lost in cyberspace.
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