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Author Topic: Another screen going black when placing calls on a Galaxy S II (SGH-I777)  (Read 3700 times)
ratseal
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« on: February 07, 2012, 05:17:24 PM »

The subject says it all. After two months of reliable service, the screen now goes dark and unresponsive, as do the physical controls, when placing a call (pressing 'green').

No screen protector.
No case.
S/W and F/W up to date.
No obstruction of the proximity sensor.
Talked to support, they say back up data and try a master reset.

Suggestions?
Best Screen Protector
ratseal
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« Reply #1 on: February 09, 2012, 12:51:16 PM »

Absent suggestions here, and from tech support - I have backed up my contact and media - here comes the factory reset.
Best Screen Protector
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