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Author Topic: Activesync for syncing contacts appears to function but not updating contacts  (Read 4410 times)
tomtipps
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« on: May 24, 2012, 07:28:19 AM »

I am not getting updated contact or calendar info from Outlook through our Exchange Server when syncing up.  The emails are working fine. I cleared all contacts in Outlook and then reloaded them so all is clean on that side.  I then deleted all contacts in my Galaxy S2 contact folder.  With no contacts to display, I went to Accounts and sync, turned on Background data, Auto-sync, opened my Microsoft Exchange Autosync general settings and selected sync contacts and sync calendar.  I then pressed "Sync now" and waited.  I get the once green but now white sync icon appearing for a second and then it finishes the sync.  However my calendar remains unchanged (new meetings and tasks not synced) and my contacts list remains empty.  I tried this with the WiFi on and off and left it alone overnight as well.

I believe there must be a sync log on the Android that must be deleted to tell the software to rebuild the sync by pulling in all the contact data from the Exchange Server.  Can anyone help with this?
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tomtipps
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« Reply #1 on: May 25, 2012, 07:31:19 AM »

Here is an update that worked.  I deleted my Activesync Microsoft Exchange Server and then added it again and all is working perfectly.  Apparently that is the reset to get the calendar and contacts populated and syncing up properly again.

I carefully recorded all the account information before I deleted it, then re-entered the info and bingo--all works.  Cheers!
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