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Author Topic: My phone shuts off randomly  (Read 12622 times)
Doc B
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« on: March 05, 2012, 04:46:51 PM »

I have been having this issue since the day I got this phone. I sent it in for repairs and it came back worse than ever.
It shuts down on its own, either when I am using it or if it is just sitting there. I did my own troubleshooting and have noticed that this situation only happens when on battery power, it does not happen when the phone is on external power.
I thought at first it was a battery fault, but I have tried 3 different batteries now and the same situation occurs regardless of which battery I use. Has anyone else experienced this and if so, what was the solution? Do I get a new phone from Samsung or what
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braveheart7
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« Reply #1 on: March 14, 2012, 07:39:00 PM »

I have been having this issue since the day I got this phone. I sent it in for repairs and it came back worse than ever.
It shuts down on its own, either when I am using it or if it is just sitting there. I did my own troubleshooting and have noticed that this situation only happens when on battery power, it does not happen when the phone is on external power.
I thought at first it was a battery fault, but I have tried 3 different batteries now and the same situation occurs regardless of which battery I use. Has anyone else experienced this and if so, what was the solution? Do I get a new phone from Samsung or what

Had the same challenge...my symtons were more when I was on a long call and battery level went below 1/2 charge.  my would be able to conclude my call however once my call ended my phone was dead.. i had to take the battery out to reboot it. Tmobile replaced the phone and it was still the same... the guy in the store swapped his battery for mine to see if it was that.. after two - three days same thing.... They replaced phone again and the guy in store replaced the battery too and have had no problems since. while I was there there was someone else complaining about the same thing...  THEY KNOW ABOUT IT
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