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Author Topic: Help with voicemail  (Read 58418 times)
Sweet Screen
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« on: November 20, 2010, 02:27:28 PM »

Just got my phone last night and having difficulty with my voicemail. There is another number programed into my phone which i cant seem to change. How can i edit the number in the settings? Feeling pretty dumb for such an easy thing and not figuring it out.
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« Reply #1 on: November 21, 2010, 12:44:27 AM »

Can you try going to [Settings] > [Call settings] > [Voicemail] > [Voicemail] > [Voicemail number].

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« Reply #2 on: November 21, 2010, 02:02:20 AM »

Thanks for the help but that does not work for me.  I can get to the last part and instead of seeing Voice Mail Number I can choose between Voive mail service and the second choice is Voice mail which is a settings tab for my carrier. If I open the second tab (Voice Mail settings tab for my carrier) there is a phone number which pops up there and it's not mine Crying  This is the part I'm confused about.  I can only click on a choice of (ok) or (cancel).  There is no option to edit the number.  I don't know who's number is in there either.  Could this mean that someone else had my phone before?  I bought it new from my carrier and would not be very happy if that is the case and they are charging me a new full price for it.
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« Reply #3 on: November 21, 2010, 02:49:11 AM »

You mean you can't type in the box?  HUH?



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« Reply #4 on: November 21, 2010, 05:06:02 AM »

Yes that is what i cant seem to do. I see the box with another number but can not edit it. Tried tapping and holding and swiping all which didnt work. The box is somehow protected.:-(
I can only accept or cancel.
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« Reply #5 on: November 21, 2010, 05:27:07 AM »

That's strange, I can edit mine without problem.  HUH?

Is your phone locked?
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« Reply #6 on: November 21, 2010, 01:05:27 PM »

Im not 100% sure but i would imagine it is. This is my first smart phone and im still learning about everything. Trying to learn all the terminology like locked, bricking, and a few other things as well. Please bare with me :-D.  Im guessing it is locked but dont know the difference of unlocking etc.
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« Reply #7 on: November 21, 2010, 07:51:43 PM »

Are you able to use your phone with another carrier?
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« Reply #8 on: November 21, 2010, 09:44:00 PM »

No i don't belive I can.  Therefore I would bet its safe to say that my phone is locked. 

Still trying to learn some of the lingo like "rooting".  Slowly starting to understand some of it but not real confident in doing some of the things I read about.  I don't want to void warranty on the phone by doing something I shouldn't be. 
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« Reply #9 on: November 22, 2010, 02:28:55 AM »

If you can't use another SIM/carrier on this phone, then Yes, it is locked.

The voicemail number should be your (present) carrier's number. Maybe you should check with them.

And Yes, do not be too rush with the tweaking of your device. Move one step at a time. Read more, do slowly.  Wink Wink
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« Reply #10 on: November 26, 2010, 07:23:12 AM »

A good trick in the UK "Only on T-Mobile" ring your own number, this goes to the voice mail and it is FREE. Even though T-mob charge for voice mail.
Hope u r on T mob and it works where you are.
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« Reply #11 on: November 26, 2010, 11:38:54 AM »

Unfortunately I'm not in the UK so that wont work for me.  I'm in Canada with Bell.  Sometimes there customer service is good and at other times it leaves a lot to be desired.

I called my service provider the other night and spoke with customer service.  We have a special number to call into our service provider from our handheld so that's what i did.  Of course they told me they can't help me with it while using it and asked me to call back from a "landline".  We tried some things and I explained the situation to them and they informed me that the number locked into my voicemail retrieval is the number to call into the carrier to check my voicemail if out of the country!  Ok so not much farther ahead.  They asked me to reset the phone by turning it off and on and also to go in and try to reset my voicemail system but that part they would have to do for me.  When I called back to speak to someone about it again, i got disconected while on hold and just gave up for the night.  Will possibly try again in the near future. 

This is where I don't appreciate the customer service they provide.  They like to bounce you from one representative to the next until you get tired of calling them back and just live with your problems.  Frustrating.  I understand that not everyone can know all things about the phone but if you don't understand it then kindly forward me on to someone who does understand it without making me wait for another hour on hold.  This is exactly why i came to this forum with my questions because I knew there would be even more knowledgeable people here than at my customer service counter. 

I'm learning a lot of things about my phone from readings on this site.  Great place to learn how to do things. Still confusing at times but I have only had the phone for a week.  Slowly but surely I will learn to be proficient with this great handheld. 
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« Reply #12 on: November 26, 2010, 10:09:38 PM »

Since you are in Canada and on Bell they have a VM number locked into your phone. It is long distance and your LD rates are locked into the VM plan that you have to sign up for. That number is the same from inside and outside the country. It used to work that you could just dial your own number and access your VM but that's changed.

I think the reason you are having problem with getting help with Bell is that you aren't asking the right question. Call them from a landline (never call from the phone you are having problems with) and tell them your problem with your voice mail. They may have to reset your mail box and give you a new password so you can access it. Don't ask about the phone number or anything like that, apparently people just make up stuff if they don't know.

And yes your phone is locked unless you've run a program to get the code then used a different SIM to trigger the unlock mechanism.
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