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Author Topic: emails stuck in outbox  (Read 29858 times)
jstainton
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« on: March 25, 2011, 11:22:26 PM »

Hi can anyone help with the below.

This is very frustrating - i found this on another forum that explains my problem but can't fina a solution

1. Composing and Sending a new email from the Exchange client works as
expected.
2. Replying to a message produces an undesirable result. The email fails to
send and is placed into the "outbox" folder.
3. Pressing "Send outgoing messages" does not result in any success or
error message.
4. The outgoing message is permanently stuck in the outbox until manually
discarded.

Correct Behavior
1. User Attempts to send a reply to a message in the Exchange Client
2. The message is placed into the outbox and the message attempts to send
3. The message fails sending. A notification should be given to the user
that the message has failed to send with an error code.
4. The user attempts to send outgoing messages by selecting the "Send
outgoing messages" option in the outbox. This should result in immediate
feedback as to success/failure
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Casz
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« Reply #1 on: March 26, 2011, 09:14:23 AM »

Sounds like your outgoing mail is not correctly configured. Sometimes the provider wants outgoing email to go through their servers. For instance at home I use pop.emailprovider.com for inbound and outbound email. On my phone I MUST use pop.carrierserver.com for outgoing. You can also check your port settings.
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GT-I9000m stock UGKG3 rooted

Try the search or check the how to thread before asking a question.

tasz
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« Reply #2 on: May 24, 2011, 05:32:59 PM »

Hey guys,

I had the same problem, It is not just a settings issue from what I found.

To work around this I deleted the account and then restarted it. Emails were going through then.

This does not explain why the emails stop sending in the first place and I am sure it will happen again but at least it will get you going.

You may also notice that your outbox will show in my case 14 emails waiting to send but when you count the actual mails showing I actually only had 12.

There were 2 phantom emails holding the later ones from sending.
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k00x
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« Reply #3 on: July 27, 2011, 01:17:17 AM »

Sounds like your outgoing mail is not correctly configured. Sometimes the provider wants outgoing email to go through their servers. For instance at home I use pop.emailprovider.com for inbound and outbound email. On my phone I MUST use pop.carrierserver.com for outgoing. You can also check your port settings.

I think they're talking about activesync protocol. I've seen the same problem with SGS and SGS2 while using activesync/exchange. So there's no POP3/IMAP or SMTP protocols involved, there's only one server that is responsible for sending and receving mails. On SGS only options are to delete mails from outbox folder while SGS2 sends them. Eventually. And only if manually synced.
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Nokia
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« Reply #4 on: July 27, 2011, 01:43:01 PM »

I had the same problem but that's because my mail box was full (reached max allowed storage space). Permanently deleting some large e-mails solved the problem.
Geting notification/feedback/error-messages is a long order for the primitive exchange client that comes with Android.  Or maybe it's a limitation with exchange.
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lneesham
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« Reply #5 on: September 06, 2011, 10:08:18 PM »

I have had this happen twice in the last 8 months or so.
Forgot what I did the first time so I just did some research and after a few false starts noted that if you:-
Open Email
Hit the forward touch key (if that's what it's called, the left one, next to the menu key, not the right "backward" touch key)
Hit "accounts"
Check what the folders are saying are in them, there should be at least an inbox and maybe some drafts, etc.... with numbers alongside.If there is anything in your outbox, which there will be if you're reading this, it will also show up.In my case there was one more message supposedly in the outbox than I could actually see when I opened the outbox. The "phantom" message also mentioned elsewhere. I deleted all the messages in the outbox and there was still supposedly one there.The solution for me was to delete the account and then add it back. Which worked fine and the Outbox then got a yellow line saying "empty" as soon as you sent something, which it did not before. Everything that had been there before synced fine, contacts and all.
Since then I've given it some thought and while I havent tried it, I suspect that clearing data would also have the same effect.
I'm not game to try it in case it also deletes everything from my outlook and contacts lists via exchange.
If someone wants to give it a go though I'd appreciate hearing back:-
to do it you need to hit settings/applications/manage applications/running/email/clear data
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Troupster
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« Reply #6 on: December 08, 2011, 01:22:25 AM »

Clearing cache did not help the fake Outbox (1) issue, but clearing data did.

I was not able to remove my Google account because programs were dependent on it, I'd have to reset the phone to stock.

Fortunately clearing the gmail app data did the trick, without any repercussions, except maybe some minor settings, which labels to sync etc.
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