Can't connect Galaxy S Captivate to my PC

Alright I've given up. If scoured the depths of google to no avail. I'm trying to connect my Galaxy S Captivate (Rogers) to my computer, either just through Windows or through Kies. I would like to update my phone to Android 2.2, and I would also just like to have everything in working order. I've got 64-bit Windows 7 Ultimate (which from what I hear, is probably the problem here), and EVERY time I connect my phone... Nothing happens. It doesn't connect to the device manager, Kies doesn't see it, no errors saying it can't connect... Nothing. All it does is charge (which would mean my USB port IS working, and I HAVE tried switching ports).

I've uninstalled Kies numerous times, apparently I've even used different versions (one that looked like a remote desktop and one that looked like a regular media player), I've downloaded and installed (numerous times) the "64-bit drivers". I'm doubting it's my phone specifically because my brothers phone wont connect to his laptop either (though usb OR bluetooth).

I am really out of ideas here. Is it just me being extremely dumb here, or is there a real issue here... Any help you guys can give would be fantastic!

EDIT: Oh, and I read in a couple different places to mount my cards, and select different usb settings in my phone... And I had no idea how to do that. Someone said to go to the drop down menu and do something with the usb settings there... But I don't have any usb settings there. Just wi-fi, bluetooth, gps and vibration. This is ridiculously frustrating!

EDIT Again: So I found where to change the usb settings. I tried changing it between all the options (mass storage, media player and Kies) but of course nothing happened.

I also don't have an external SD card in my phone, just the internal 16 gig.
And also (sorry), I DO have a cracked copy of Win7 (I'm a terrible person I know), but that couldn't be the problem... could it?

Yes between restarting your computer and doing a battery pull on the device, many things can be corrected.

It would be interesting if you know someone who's go kies working with their phone (like me for instance) to see if your phone would connect. I don't know if Rogers works the same as Bell but they can't even just plug your phone in at the store because of privacy concerns.

1 - how to mount your phone in USB mode. In settings change it to ask every time. Make sure you are plugging your USB cable into the computer not a hub. Plug your phone in. A pop up should ask what mode. If it does not ask, unplug and pull the battery on your device. Start up your phone then try plugging it in again. Still no asking, try another cable. STILL no asking, you have a problem with the USB on your device. If you get the pop up select mass storage mode. slide down the status bar on the top and you'll get a grey window that should have USB connect or mount or something. Press it and select mount. (you may have to try a couple times for the first go) You will then be able to see and move stuff on and off your phone.

2 - connecting to Kies. There are a pile of posts on Kies. You can download Kies from this link from Bell. This was the most successful tip and is from Samsung. If your the drivers do not recover, try this link for drivers.

Good luck.

So I took the battery out, put it back in and plugged the phone into my computer again... Nothing... Even after I switched it to "ask me every time". Nothing shows up in my device manager (I checked a while ago), and when I scan for hardware changes I still don't find anything.

I'm pretty sure the first time I plugged my phone in it asked me what I wanted to do (on my phone), and I think I went to "ask me every time", but that could just be me making up memories in my head. And even then it still wasn't detected on my computer.

IronSingh, when you say download mode... What do you mean? I searched around a little on my phone but I couldn't find that option.

Sweet... When I go to the phone options like you said by pressing those 3 buttons, I get silent mode, flight mode, and power off... No download mode (unless you're naming one of those download mode).

Wait... It couldn't be because I've turned off windows media player could it. NO! THAT WILL NOT BE THE PROBLEM! I see on samsungs galaxy s upgrade procedures that WMP10 should be on, but serously... There is NO WAY that's going to be my problem!

Nope what you saw was not download mode. Actually you have to turn the phone off then press all three buttons to turn it ON - my bad.

If it's soon enough - maybe they'll just give you a new phone? I hate that privacy rule. If they had a computer that the customer could attach to to do the update that would be nice. The would provide some basic help.

My phone didn't do the three button thing originally and I don't know that it does now because I haven't tried it but it does seem like you have a hardware problem.

Wasn't that one of the steps?!?!?!?! Why yes


Listen to anonymous strangers Glad you found the problem in the end. I've never heard of a cable for just charging (although I have heard of cables just for syncing) but I know the pins are different because I got a cable from Boxwave and it had two heads.

Froyo here you come!