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Author Topic: Can't access android market because of google server issues. PLEASE help!  (Read 24509 times)
redpoppy
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« on: November 22, 2010, 02:58:56 PM »

Hi there,

Read a few previous posts on the same thing and am beginning to wonder why I went with a fancy phone!  Lips Sealed I've spent the last three days trying to connect to the android market but because my phone is an idiot it won't allow me to connect and keeps telling me it can't connect to the google servers and I should contact customer care.

Which customer care does it mean as samsung and vodafone are saying it's not them and I can't get through to google.

So instead I have a flash looking phone with a nice screen and no apps.

I've done a factory reset/hard reset thing. I'm not at all technical minded (as you can tell by my post I imagine!) and I dont get much time to dedicate to this as I have a baby. Simple words with clear instructions would be VERY much appreciated or even a direction I can go to find a solution.

Thanks peeps!
  Smile

P.S. I have a Samsung Galaxy S on Vodafone in the UK. Can find out more if needed.
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Omnian
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« Reply #1 on: November 22, 2010, 07:41:47 PM »

I'm sorry, but I've to ask some silly questions first.

Do you have WiFi or Data connection turned ON?

Are you able to surf the web with the browser on your device?

Have you active your Galaxy with a Gmail account yet?
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redpoppy
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« Reply #2 on: November 23, 2010, 05:03:50 AM »

I'm sorry, but I've to ask some silly questions first.

Do you have WiFi or Data connection turned ON?

Are you able to surf the web with the browser on your device?

Have you active your Galaxy with a Gmail account yet?

Yes to wifi turned on. I'm at home and I can surf the net on my phone well and easily. Teh little wifi sign is on and the signal is strong.  Smile

I have not activated my galaxy with my gmail account yet. I can go online and go to my gmail account like that but when it asks you to set up and sign in to your "googlemail" account it keeps telling me I can't connect to the google server and to contact customer care if it continues.
 Crying

thanks!
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Omnian
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« Reply #3 on: November 23, 2010, 05:24:45 AM »

Can you try, goto [Settings] > [Accounts and sync] and [Add account]?
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redpoppy
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« Reply #4 on: November 23, 2010, 09:05:04 AM »

Can you try, goto [Settings] > [Accounts and sync] and [Add account]?

Exactly the same response.  Crying

thank you for the help though...
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Omnian
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« Reply #5 on: November 23, 2010, 09:40:25 AM »

One more silly question...

How did you Hard/Factory Reset?
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redpoppy
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« Reply #6 on: November 23, 2010, 10:24:13 AM »

One more silly question...

How did you Hard/Factory Reset?

I held down the volume up, power and menu bottons together till it reset....  Undecided
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« Reply #7 on: November 23, 2010, 10:39:13 AM »

Sorry, don't really get you.

You hold the keys until your device restart or did you have a chance to choose "wipe/factory reset" or something like that?
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Vostradamus
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« Reply #8 on: November 23, 2010, 10:54:48 AM »

I'm not 100% sure, but I think I've read somewhere that when you first connect your device to your google account you need to be on a cellular data connection, not on wifi.... maybe you could try that
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redpoppy
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« Reply #9 on: November 24, 2010, 04:47:31 AM »

Sorry, don't really get you.

You hold the keys until your device restart or did you have a chance to choose "wipe/factory reset" or something like that?

I can do it again, but what happened was the screen went "funny" and looked a bit like an old computer screen when it starts up. Then it displayed a highlighted option which I can't remember and being easily confused by technical things and a little indimitaded i decided to press the menu button as an "okay" to whatever it was asking me.  Embarrased

Shoudl I try that again?

Also, how can I get onto the "cellular data connection" and not wifi? Thanks!  Smile
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« Reply #10 on: November 24, 2010, 05:26:38 AM »

I can do it again, but what happened was the screen went "funny" and looked a bit like an old computer screen when it starts up.


That was the Recovery Mode screen. It should look something like this...



Then it displayed a highlighted option which I can't remember and being easily confused by technical things and a little indimitaded i decided to press the menu button as an "okay" to whatever it was asking me.  Embarrased


If you haven't used the Volume Up/Down button to navigate to any other option before pressing on the Home button, then you're just restarting the system only. (look at the screen-shot, "reboot system now" will be highlighted as default)

What you need to do is, by using the Volume Down button, navigate to "wipe data/factory reset" then confirm "okay" by pressing the "Home" button.

An easier method is to go to your [Settings] > [Privacy] and tapping on the [Factory data reset] as posted Here

Shoudl I try that again?


You can, but you'll lose all your saved data and contacts.

Back them up first.

Also, how can I get onto the "cellular data connection" and not wifi? Thanks!  Smile


What Vostradamus meant is...you'll need to have a SIM with data (2G/3G) enabled inside your device.

And make sure your WiFi is temporary OFF, so that your carrier's data connection is in use.



Now, one thing I'm not sure if it will affect anything, but it was what I've gone through.

The first time you start your device after the Factory Reset, don't go for the Market first. Login with your Gmail account by logging into Gmail or Gtalk first.
When you're able to login there, then you go to the Market.  Big Smile
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redpoppy
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« Reply #11 on: November 24, 2010, 10:13:50 AM »

Two questions:
1. Do I lose the contacts that are saves on my SIM or just those on my phone?

2. When you say I should not go for the market first, do I just go to the gmail homepage as I would surfing the net? Or is there another way?
« Last Edit: November 24, 2010, 10:22:12 AM by Omnian » Best Screen Protector
Omnian
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« Reply #12 on: November 24, 2010, 10:30:14 AM »

1. Do I lose the contacts that are saves on my SIM or just those on my phone?


Only contacts in your phone will be erased, SIM contacts remain.

If you wants to backup the phone contacts, you can follow the guide from #20.

2. When you say I should not go for the market first, do I just go to the gmail homepage as I would surfing the net? Or is there another way?


You should have an app, named Gmail, on your device. Run that app and login there.
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redpoppy
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« Reply #13 on: December 14, 2010, 03:00:07 PM »

Just wanted to say a belated thank you! I reset properly and can now access the market etc. Thank you so much for all your help.  Cool

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