Videos won't play

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Brooklynycole:
I have a Facinate I500 from Verizon that all of a sudden stopped playing videos of any kind, even the ones I recorded & I can no longer take videos either. I'm tempted to reset my phone but don't want to lose everything on it. Help!

lorsban:
You can backup your data before doing a factory reset. I use Mybackup Pro and it's been sufficient so far.

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