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Author Topic: Can't Connect to Kies  (Read 557221 times)
mlj
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« Reply #120 on: July 22, 2010, 02:11:03 AM »

@robert_s:

I went through the motions of the troubleshooting exercise, with no results (as expected). I appreciate all the input so far, but unless you have any new suggestions I think I'll just try using the old Samsung drivers. Crying
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just_myself
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« Reply #121 on: July 22, 2010, 02:19:56 AM »

This post is only for the issue with MTP Application flashing on the phone, which might start to happen to anyone.

After days of debugging the issue, I finally nailed it. The MTP application flashes when you have too many mp3 files (most probably other media files also but I am not sure). In my case, I have installed a language learning software that downloads thousands of mp3 files on the internal SD card (for words and phrases in different languages). I have deleted all the languages I did not want and I was left with about 800 mp3 files. It was still not working so my next step was to change the extension of those files so they are not recognized as mp3 files. A phone reset later everything was working fine. Just to confirm it, renamed the files back to mp3 extension - not working again, renaming back to different extension and restart - working.

So, even for the guys that do not have the MTP application flashing on the phone, be careful, you might get it suddenly.

It would be interesting if people with different firmware (I have the XXJF3 firmware) can confirm if the MTP Application on their phone has this issue.

I hope this helps everyone. I will also submit the details to Samsung support and hopefully they will forward it to technical department and they will do something about it.
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mlj
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« Reply #122 on: July 22, 2010, 02:25:27 AM »

This post is only for the issue with MTP Application flashing on the phone, which might start to happen to anyone.
Hi, if you don't mind, could you describe what "MTP Application flashing on the phone" looks like?
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just_myself
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« Reply #123 on: July 22, 2010, 02:31:36 AM »

This post is only for the issue with MTP Application flashing on the phone, which might start to happen to anyone.
Hi, if you don't mind, could you describe what "MTP Application flashing on the phone" looks like?
Sure. You try to connect your phone to the PC in Kies mode and the MTP Application that starts on the phone (sometimes it doesn't even start) keeps saying Initializing (never reaches the Connected stage). In some cases (when I had only 800 mp3 files) after some time it just hangs (the dots are not animated anymore and the phone becomes unresponsive and after some time if you keep pressing the home button you get a popup to force close the MTP Application) and in some other cases (when I had few thousands mp3 files) the MTP Application closes after a few seconds, you see the home screen for a short while then the MTP Application starts again, closes again in few seconds and so on forever. When either of these situations occur (either hangs or restarts), the PC will never install the MTP driver (after a long time you might get an error but if you do not wait long enough you might only see "installing the driver").
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mlj
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« Reply #124 on: July 22, 2010, 02:37:40 AM »

@just_myself:

Ah, ok thanks. So far I haven't had this issue (fingers crossed) but if I do I'll at least know what to look out for!

BTW my firmware version is DXJF4; I have .mp3 music files loaded onto my external SD but only about 100+ I think.
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just_myself
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« Reply #125 on: July 22, 2010, 03:14:06 AM »

@just_myself:
BTW my firmware version is DXJF4; I have .mp3 music files loaded onto my external SD but only about 100+ I think.
I do not have the energy and the drive to find out the lower limit. Happy I just know that 800 are apparently too much for my firmware ...
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robert_s
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« Reply #126 on: July 22, 2010, 11:13:45 AM »

Could that be the issue? I doubt it, but...
No. Following your post, I upgraded my Windows XP to UMDF version 1.9, and the drivers still install properly.

Ok, now you can try some "spring cleaning":

Disconnect the phone from the PC, then start "Command Prompt" and in the console window type:

SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
DEVMGMT.MSC

This will open the Windows Device Manager, but with an extra twist: Check View->Show Hidden Devices and you will see all the devices you had ever connected to your PC which are not present anymore. Be prepared to find a whole lot of junk! Now be cautious about the Categories "Network Adapters", "Non-Plug and Play Drivers" and "Sound, video and game controllers", as they have some crucial devices which are never present, but must not be removed (such as "Microsoft TV/Video Connection", "RAS Async Adapter", "Fs_Rec", "RDPNP" and "vga"). In all other categories, you can usually remove all the nonpresent devices (as marked by the greyed out icons). Especially make sure you clean out any remnants under "Unknown Devices", "Modems", "Portable Devices" and "Universal Serial Bus Controllers". Cleaning out "Disk drives" and "Storage volumes" is also generally a good idea.

After you're done, go to Control Panel -> Add or Remove Programs and uninstall Kies, then the "Samsung USB Drivers". Then reboot the machine, install Kies 1.5.1.10071_32, select not to run it, close the installer, open Device Manager, connect the phone and hold your fingers crossed...
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mlj
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« Reply #127 on: July 22, 2010, 11:34:40 AM »

In all other categories, you can usually remove all the nonpresent devices (as marked by the greyed out icons). Especially make sure you clean out any remnants under "Unknown Devices", "Modems", "Portable Devices" and "Universal Serial Bus Controllers". Cleaning out "Disk drives" and "Storage volumes" is also generally a good ide..

Hi, I'm not at my laptop now, so I'll only be able to do this tomorrow. For now can I just ask: what is the purpose and effect of doing all these? What are the risks if, say, I remove the wrong items? What if I don't remove all that is required - and how will I know I've gotten everything?

Sorry for all the questions, but as you know I'm on my company laptop, so...  Angel
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panlid
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« Reply #128 on: July 22, 2010, 02:02:57 PM »

Hi. Ive had no problem with kies after getting my Galaxy S. I tried to start using the calander today and hit a problem.
My phone coonects ok and i'd done the calander. As soon as I tried to sync it it says the mainpage has stopped working. The mtp thing is connected ok on my phone.
I unistalled kies and reloaded it but it is still happening.
Any ideas?

thanks
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robert_s
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« Reply #129 on: July 22, 2010, 05:59:23 PM »

what is the purpose and effect of doing all these? What are the risks if, say, I remove the wrong items? What if I don't remove all that is required - and how will I know I've gotten everything?

Something is preventing the MTP device from installing right, and it might be all the junk that has piled up in your PC's device database. You know you've gotten it right when the MTP device finally installs correctly (it should show up under "Portable Devices" as "GT-I9000").

The risk if you remove vital items is that functionality may be limited (e.g. you lose all sound when you remove the wrong items under "Sound, Video and Game Controllers") or Windows might not be able to boot anymore. If this should ever happen, you might be able to save yourself booting with the "Last Known Good" configuration.

The really sure way to make it work is to reformat and reinstall Windows from scratch, but I figure you'd rather not do that if you don't have to.

BTW, did you ever have anything MTP-related installed, such as e.g. the Microsoft Zune Software...?
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mlj
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« Reply #130 on: July 24, 2010, 12:25:08 AM »

Disconnect the phone from the PC, then start "Command Prompt" and in the console window type:

SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
DEVMGMT.MSC
I did that and can confirm that there are quite a number of non-present devices listed. But I have to confess that I'm a bit wary of going on to the next step given how imprecise the whole thing sounds...

Even if I do uninstall all the correct non-present devices, isn't it possible that it may actually be one of the present devices causing my problem? Or what if the device causing the problem its a necessary component? What then?

Having to take a stab, make that multiple stabs, in the dark is not really my idea of an ideal solution! Crying

Do you think there's a better way? Otherwise I may choose to try installing the older drivers or otherwise get Samsung to look into this...

Anyway no, I have not installed any other MTP device previously.
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lajosnagy17
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« Reply #131 on: July 24, 2010, 12:33:42 PM »

Hi,

I had the same problems with KIES since I bought it installing it on Windows7 64bit laptop. It was not recognized. I installed it on my second laptop( Windows XP service Pack3). It was not recognize. Reading many forums seeing that many people face problem I expected that Samsung officialy will inform me as a registered users that the problem was recognized and they work on  it. So fas as I see nothing has happened. I called the local samsung mobile support and they told me install the latest version of the Windows Media Player and try to use 32bit version of the windows. I installed the net framework 3.5 as well. XP did not recognize. 

Nearly I gave up when I thougt let us go back to the starting point.

I restored my Windows 7 before any KIES was installed. I used factory Setting\Privacy\Factory Data  Reset

I installed KIES latest version and connected the phone. The phone just started installing the drivers and as suprise it was recognized by KIES. I used appbrain to install all my software I downloaded previously. It works.

I have tested couple of times it seems OK.
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lajosnagy17
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« Reply #132 on: July 24, 2010, 12:42:17 PM »

Sorry I forgot to write that I changed the "USB setting" to Samsung Kies  and not to "Ask on connection" after I reset the phone.
My firmware is still the factory one (JF3)
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robert_s
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« Reply #133 on: July 24, 2010, 02:35:52 PM »

Even if I do uninstall all the correct non-present devices, isn't it possible that it may actually be one of the present devices causing my problem? Or what if the device causing the problem its a necessary component? What then?

That's very unlikely.

Having to take a stab, make that multiple stabs, in the dark is not really my idea of an ideal solution! Crying

Well, if I was sitting at your laptop, I could take a closer look, check the registry and look for logfiles to pinpoint why the driver won't install, but I'm not, so taking a stab is all that can be done here.

Do you think there's a better way? Otherwise I may choose to try installing the older drivers or otherwise get Samsung to look into this...

I don't think older drivers will be the solution, and I don't think Samsung would consider it their task to fix the driver mess on your laptop, but you can try that. If I was a support guy, I'd tell you to reformat and reinstall Windows...
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gsweetieuk
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« Reply #134 on: July 24, 2010, 03:24:21 PM »

I now won't be able to connect my phone to the pc anymore and no wonder WHY????  I was using the method before by changing the Kies setting to the mass storage and was work.  But now wouldn't be able to connect it anymore Angry HUH?.  Can anyone give advice and what else we can do to solve the problem out?  Email to samsung tech support, no advice.
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