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Author Topic: touchscreen and display broken - how to recover data from internal SD???  (Read 16123 times)

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« on: March 13, 2012, 06:35:47 AM »

My galaxys fell down to the floor  Crying and the screen and the digitizer are KO.

The poor phone is able to be turned on, but I cant see or use the screen.

I did not have the USB debugging mode on, nor the wifi or btooth and it was not rooted. Someone has any idea on how could i recover the data from the internal SD?

When I connect the galaxys to the pc via USB, I guess the option to choose the usb mode is being shown on the galaxys's screen, but no choice can be make of course.  The does not recognize the external storage which is connected.

I tried also to connect it to the TV with a cable, but the "output TV signal" option seems to not be activated either.

no more ideas from my side...

thanks in advance guys.
Best Screen Protector

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« Reply #1 on: August 14, 2012, 11:54:50 AM »

Hi Guys

Looking for a bit of help if possible (im new to this so would need your help in a basic form Happy)

I have a samsung galaxy si9000 and unfortunately the problem occurred over night. The phone was working fine the evening before but when I woke up it wouldn't turn on. I get lights on the soft keys at the bottom and occasionally hear the startup 'music' for samsung but the screen is just black. I cannot get onto the reboot screen and the 3 key combination (volume up/down (i tried both) + Home + Power) doesn't seem to put anything on the screen. The screen just stays black throughout. I really don't want to send it back to samsung as i know I will be charged an arm and a leg for this, especially when it wasn't really my fault, all I did was went to bed. Thanks and I look forward to any help

« Last Edit: August 14, 2012, 11:57:15 AM by stu4thfc » Best Screen Protector

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« Reply #2 on: August 14, 2012, 03:24:29 PM »

That last post bumped this thread up and has brought it to my attention.

@pedropcg: How do you know that the phone is turned on? Are you still getting notifications and sounds? As TomasR mentioned, there are several steps to connecting the phone to a PC. As you don;t have a working screen, you'll have to imitate the gestures assuming that they're working.

First of all, once the device is loaded up, unlock it. Depending on what the type of lockscreen you have (and hopefully it's this one, you'll have to hope it works.

Then connect it to a PC that has sound. You should get a sound on the PC once the phone has (physically) connected.

If you've done this quick enough, the phone should give you the option to connect to USB storage which looks like this (stock Gingerbread ROM):

Roughly select "connect as a media device". Sometimes it doesn't need confirming so try accessing the visible drives in My Computer.

If not, this screen:

Shows the location of the confirmation screen. Again roughly select the option and if you've done it right, you should get access to the drives.

HOWEVER, if the screen isn't working and it's not just a display but also a hardware issue, you won't be able to do any of this and the phone unfortunately terminal. A specialist is required to replace the screen.

Doesn't hurt to try though.

@stu4thfc: that's a strange one. Could you supply any other information? What were you doing before you "went to bed"? Did you install any apps, open emails, browse the web? Anything?
Best Screen Protector

ALWAYS ALWAYS ALWAYS take advantage of having Google on your phone! Save all contacts to GMail and they never get lost, wiped, replaced etc.

Titanium Backup for apps and data. SMS Backup & Restore for messages.

If you have any questions, please do a search before posting a new thread and if you can't find anything, then try to put the new thread into the correct forum.

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