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Author Topic: Galaxy S, lost internet connection after phone crashed  (Read 4835 times)
gillian
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« on: March 14, 2012, 10:02:09 AM »

Hi there,

Not too sure if i'm in the right section but my friend has a problem with his Galaxy S and i was wondering if anyone has came across it before and found a fix.

Basically his phone started to vibrate whilst he was on a call and when he hung up his phone crashed. After he switched it off/on, he found that the phone had gone back to its default settings, he lost the internet (although can still use wifi), can't receive calls but can make them and lost the ability to set a screen lock. Also when he powers off, it no longer gives the options of flight mode, silent etc.

He does however still have all his apps and contacts.

I did get him to check the firmware version, its 2.2 which i believe is froyo and not too sure this is helpful but I also got him to check the APN (2 options general.t-mobile.uk (selected) and goto.virginmobile.uk (not selected)). This matched the settings on my HTC so im guessing this is ok.

His phone isnt rooted or anything and he's had it about a year now.

I did find this which is very similiar to what's happening but no definite solution

http://samsunggalaxysforum.com/showthread.php/5021-Diagnose-me-apps-crashed-overnight-now-can-t-receive-calls-or-lock-screen

My initial thought was to update the firmware. If he were to update the firmware will he lose everything? (I'll get him to back up anyways)

Any help would be greatly appreciated.

Thanks
Gillian



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Akhtar
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« Reply #1 on: April 10, 2012, 06:43:01 PM »

It depends on how you plan to update the device. If you're using Samsung's Kies, it does all the backing up and restoring for you. If you do it manually, you will most probably lose everything.

What I suggest, if you're looking to upgrade and you've done to peace with losing data etc, move all contacts to Google (if you haven't done already), backup all your apps and SMS if you want to (Titanium Backup, SMS Backup & restore). Then Odin flash 2.3.5/6/7 (all files found on SamFirmware).

Once the device has booted up, format everything including going into RECOVERY MODE and wiping/resetting everything there.

This way you'll have a fresh and up to date device ready for use. As quick as is used to be from brand new and quicker still with the upgraded firmware.
Best Screen Protector

ALWAYS ALWAYS ALWAYS take advantage of having Google on your phone! Save all contacts to GMail and they never get lost, wiped, replaced etc.

Titanium Backup for apps and data. SMS Backup & Restore for messages.

If you have any questions, please do a search before posting a new thread and if you can't find anything, then try to put the new thread into the correct forum.

GT-I9000
Android Version 4.0.4
CyanogenMod version 9.1.0 (20120916)
Kernel version 3.0.8


If you like this forum, please share by clicking on the Facebook, Twitter and Google icons in the News Bar.

Please don't PM me with questions about your device, but you can send me links to your thread for assistance.
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