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Author Topic: Bell Canada Firmware Problem  (Read 57772 times)
Casz
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« Reply #15 on: December 12, 2010, 08:12:23 PM »

It does seem like a rush but look how long Froyo's been out. I'm kind of mad that I updated because I was lovin' the updated 2.1 version but wanted flash. Boo. When I took my phone in Bell thought I had just gotten it so they would have exchanged it if I brought in the bill. Unfortunately the device I just purchased was an LG optimus something or other. When I get it back I won't be updating again...or at least using the 2.3 update comes out on Kies.

Kind of annoying because I waited for the Kies update instead of rooting and updating. But if it's a hardware problem it was inevitable. I cruised phones while I was waiting and there's nothing I would trade to. Maybe the Nexus S would change my mind but the only thing it has is a flash.
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Sangha
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« Reply #16 on: December 13, 2010, 01:10:05 AM »

Hi there, so my Galaxy S from Bell started acting up today. I recently upgraded it to 2.2 firmware via kies, and everything was running smooth.
Now, out of no where my phone turned off on me unexpectedly and when I try to boot it up again the Samsung Galaxy S logo screen appears for a couple of seconds and then turns off and repeats that motion.
-I have tried taking the battery out repeatedly and trying again to start it.
-I have tried charging it but as soon as I put the usb cable in, instead of showing the charging battery sign first (I let the phone die) it goes to the flashing logo automatically. It does the same with a full charge
-Left it flashing with the phone connected for about 8 hours, still nothing.
-Tried wiping it but I can't get into the menu because of the logo problem
-Tried to see if my computer would recognize it but it won't do that either.

So does anyone else have the same problem as me?
« Last Edit: December 13, 2010, 01:11:17 AM by Sangha » Best Screen Protector
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« Reply #17 on: December 13, 2010, 07:01:24 AM »

It does seem like a rush but look how long Froyo's been out. I'm kind of mad that I updated because I was lovin' the updated 2.1 version but wanted flash. Boo. When I took my phone in Bell thought I had just gotten it so they would have exchanged it if I brought in the bill. Unfortunately the device I just purchased was an LG optimus something or other. When I get it back I won't be updating again...or at least using the 2.3 update comes out on Kies.

Kind of annoying because I waited for the Kies update instead of rooting and updating. But if it's a hardware problem it was inevitable. I cruised phones while I was waiting and there's nothing I would trade to. Maybe the Nexus S would change my mind but the only thing it has is a flash.

Flash was the least of my worries. I wanted the improved typing, gmail, automatic app updates,  bluetooth support...etc tha comes with Froyo.

It's unfortunate that the carriers views appears to be "you should get a new phone if you want that feature" (sounds like the mighty Apple) instead of supporting their current phones. If you look at the specs for the Nexus S compared to the Galaxy S they are almost identical and yet, I've seen posts for and against whether or not the Galaxy S will get the Gingerbread update. There's no reason it can't except for the fact that Samsung has customized the OS to the point where updating it is a nightmare. This is my first android phone and I really like it, but all the customizing of the OS and the firmware delays have really tainted my view. If I could I would go with the "Stock" implementation of the OS but have dealing with the Bell/Samsung is not something I want to go through if something goes wrong.
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« Reply #18 on: December 13, 2010, 07:05:58 AM »

Hi there, so my Galaxy S from Bell started acting up today. I recently upgraded it to 2.2 firmware via kies, and everything was running smooth.
Now, out of no where my phone turned off on me unexpectedly and when I try to boot it up again the Samsung Galaxy S logo screen appears for a couple of seconds and then turns off and repeats that motion.
-I have tried taking the battery out repeatedly and trying again to start it.
-I have tried charging it but as soon as I put the usb cable in, instead of showing the charging battery sign first (I let the phone die) it goes to the flashing logo automatically. It does the same with a full charge
-Left it flashing with the phone connected for about 8 hours, still nothing.
-Tried wiping it but I can't get into the menu because of the logo problem
-Tried to see if my computer would recognize it but it won't do that either.

So does anyone else have the same problem as me?

You are facing the same problem that a lot of people are having with the update. It worked great for me for a day before dying a horrible death. I even tried flashing the second phone with Odin when mine died again and had no success. The internal SD memory appears to be being corrupted after the update is complete and there's very little you can do about it except send the phone in for repairs unless you have an extended warranty like mine where you can take the phone in and get a new one.
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Sangha
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« Reply #19 on: December 13, 2010, 10:06:40 AM »



You are facing the same problem that a lot of people are having with the update. It worked great for me for a day before dying a horrible death. I even tried flashing the second phone with Odin when mine died again and had no success. The internal SD memory appears to be being corrupted after the update is complete and there's very little you can do about it except send the phone in for repairs unless you have an extended warranty like mine where you can take the phone in and get a new one.

Thanks for the help, I went to the bell store and sent it in for repairs, the sales rep said a lot of people came in the day before with the same problem.
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corman
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« Reply #20 on: December 13, 2010, 11:01:44 AM »

http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page

here you go Bell customers. I came across this on a forums site, its a bell site that allows you to track the progress of your repair. You would think that the idiots at the bell counter would have given this to me when I dropped off the phone for repairs. Good luck to all, hope you all get your phones back in record time
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Casz
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« Reply #21 on: December 13, 2010, 02:30:48 PM »

Thanks for the link.

At least there was no problem sending in. I didn't get asked for a deposit or anything. XDA has a spreadsheet poll up for the incident.
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« Reply #22 on: December 13, 2010, 03:15:17 PM »


Thanks for the help, I went to the bell store and sent it in for repairs, the sales rep said a lot of people came in the day before with the same problem.

Strange. I stopped by 2 seperate Bell Stores today to ask about this problem and if they have heard anything and I got the same reponse back from both "It just works!" and that they haven't heard of any problems.
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« Reply #23 on: December 13, 2010, 03:58:03 PM »

they lie.I will even take it one step further. They(samsun/bell) knew about this issue and delayed releasing 2.2 to us canadians until they had the staff up to date with parts and knowledge of what was coming after the  apdate. It is better to have it sent in for repairs from a pr point than to do a recall. Media and apple canada would have a gret time ripping android to shreds in commercials.  Just my thoughts.
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« Reply #24 on: December 13, 2010, 07:01:41 PM »

So, I just got off of the phone with Bell's tech support and asked the question why the 2 phones that I had applied the firmware update on both died between 2 - 24 hours and had a very apologetic agent on the other end. Apparently this problem is a known problem to Bell's tech support as they have had numerous calls in regards to the phone failing after applying the firmware patch. They are apparently working on trying to fix/prevent this problem from happening but have no ETA on when that will be. The sad thing is when I mentioned that "maybe they should stop the firmware from being presented in Kies" the agent totally agreed with me but couldn't explain why it wasn't. I don't blame him since he just reads from a script like any other call center agent but holy cow. Bell knows there's a problem and they continue to let the firmware go out. He also told me I could try again if I want and maybe I would get lucky this time to which I'm not going to as I'm tired of this game.

When's the Nexus S going to be available in Canada?  Wink Wink
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Casz
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« Reply #25 on: December 13, 2010, 07:05:08 PM »

I suspect the phone is on an open recall because there was no noise about me paying anything and I got my phone at the end of August. Once the tech contacted Samsung he just came back and said to take the phone in there would be a note on my file. If they are prepared for this, as you predict Corman, there should be a quick turnaround with the return of new/refurb (which is what yours would be anyway) updated phones.

Why would they do this? If they had a bad batch of something and couldn't positively identify which phones would fail, this is much better (for them) than going public and recalling all phones and working on ones that are ok, especially if this is triggered by upgrading and/or factory resets. They will lose some repeat customers but many will be satisfied by a no hassle quick turnaround; I know I will. I'm old enough to realize that tech fails and best case is a no cost fix. My cash has already been committed.

Remember they were unavailable for awhile and perhaps this is why.
« Last Edit: December 13, 2010, 07:06:36 PM by Casz » Best Screen Protector
stormwolf
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« Reply #26 on: December 14, 2010, 12:55:44 AM »

http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page

here you go Bell customers. I came across this on a forums site, its a bell site that allows you to track the progress of your repair. You would think that the idiots at the bell counter would have given this to me when I dropped off the phone for repairs. Good luck to all, hope you all get your phones back in record time


WOW THX MAN... NOW I CAN CHECK IF THOSE GOD DAMN PPL IS SLACKING OR NOT, WHEN I HEARD FROM THE REP SAYING 2-6 WKS, BUT SOME PPL GOT IT BACK IN 9 DAYS I WAS WTF..... I THINK THEY ARE ALL TOLD TO TELL PPL THAT BS STATEMENT.  I REALLY HOPE THEY COME UP WITH A DAMN UPDATE FOR THE FIXES OR RECALL ALL SGS I WOULD GO WITH HTC DESIRE Z... JUST MY THOUGHT....  TY MAN!!!
« Last Edit: December 14, 2010, 01:45:26 AM by stormwolf » Best Screen Protector

Bell's GT-I9000m Samsung Galaxy S Vibrant stock Firmware 2.2 UGJL2

Samsung Galaxy S i9000M
(Bought: Nov 22)
(Replaced: Dec 29)
Date on back: 10.08
IronSingh
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« Reply #27 on: December 14, 2010, 05:53:35 AM »

I can't believe this is a hardware fault.

If it was a batch hardware fault there would be less complaints and more spread over the Intra-web. Looking at the responses just on this forum make me think this is a problem on Bell's side. I am willing to bet that an update through Odin or Heimdel to Froyo will not get any complaints whatsoever.

Peace.
IronSingh.

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Casz
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« Reply #28 on: December 14, 2010, 08:28:50 AM »

I wouldn't either except the M is different than the i9000 because of the radio bands. Whether that is a hardware or software issue, the phones were most likely batch produced so any problems are amplified.

OTOH there are tons of problems that can creep into an upgrade with that sized file too. One line of code, one lost packet. People ran JK3 (development version) with no problems, updated to JK4 and splat. Holding back on the Sasktel upgrade shows they are definitely looking into software.

It doesn't really matter what caused the problem, what matters is how Samsung handles the aftermath. Easy intake and quick turn around with fully updated software would appease most users. If they can't do in store swaps for new devices updated to the latest firmware, temporary set up of repair centers in each province so they can provide a 3 to 5 day turn around.

Or it could be a plot to drive all Canadians to Blackberry - a Canadian company Big Grin
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« Reply #29 on: December 14, 2010, 08:47:06 AM »

I tend to agree with IronSingh on this. This has the distinct feeling that it is something that Bell Mobility has done to modify the OS that is causing the problem. The fact that they know there is a problem and are not willing to publicly admit there is a problem (and I don't mean by telling shmucks like me when I call in about the problem) tells me that they are trying to cover up for their mistake. Bell for the longest time had the fewest Android based phones on their network and I'm starting to believe that the reason is that they have no concept of how the operating system works. As such, they do like every other North American Cell Phone service provider and mucked around too much with the OS trying to be all controlling like usual.
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